We love hearing from our amazing customers about the services and products they have received from us.
We also find it’s really useful for new customers who may not have used us before!
If you have a spare moment please do leave us a comment or suggestion below and share your thoughts...

Many thanks in advance from all of us at Flawless.

I cannot recommend Flawless Jewellery highly enough! They created a beautiful pendant for my wife using diamonds from her late mother's and grandmother's engagement rings which she didn't wear. Rob and Tracy were keen to hear our own design ideas for the pendant and were fantastic in giving other suggestions based on their previous work. Once the design was agreed, Rob created a stunning pendant which sympathetically brought out the very best in the stones and gave a new lease of life to inherited jewellery which was very close to my wife's heart. She is absolutely delighted with the pendant! Thank you Rob! It can be worrying entrusting items of great sentimental value to other people, but Tracy and Rob kept us informed at every stage of the process and were always mindful that we should be happy with the finished pendant. They were professional, always friendly and attentive to our wishes and I would not hesitate in recommending them. Five stars!!
Ron Graham - 24th September 2018

Had my yellow gold rings re-plated in white gold, they look beautiful & I am so happy with them - thanks Rob!
Tracey Pizzoferro - 22nd September 2018

Just a note to say thank you for the work you did making my wife's new engagement ring for our silver anniversary. I don't mind admitting I nearly cried, it was so beautiful. You know I'll be back for more. All the best, Jel.
Jel Holyoake - 18th September 2018

We had our wedding rings made by Rob, I was back again asking Rob and the team to design me another piece of jewellery! I am so so happy with the design and quality. I will forever recommend family and friends to Flawless, based on honest friendly customer service and more important than anything the finest quality in product that they produce when crafting such beautiful personal handmade (by Rob) designs!
Carly - 11th August 2018

Thank you Rob for all the time and effort that went into making my new celtic wedding ring. I absolutely love it and because we used my original wedding ring gold and a few other bits of gold it still feels sentimental. My new ring was ready in time for our 25th wedding celebrations. Can totally recommend there services. thanks again. Lin
Lin Lawless - 21st June 2018

Thank Rob, Summer and Tracey. You turned my wedding ring engagement ring and my mother’s wedding ring into a beautiful new band. I absolutely love it. You also made a new signet ring using my husband’s broken ring that I bought him when we first met. You helped to make our 40th wedding anniversary special. I would highly recommend Flawless Jewellery for their kindness patience and expertise.
Janet Page - 26th May 2018

I had a ring that I inherited from my aunties made into earrings. I was very happy with the service I received and the end product. I would definitely recommend Flawless Jewellery. Good to see such good service in a local business.
Geneve Ramsay - 24th May 2018

I am thrilled with my ring, it is perfect, so easy to wear and has attracted much attention from friends and family. The team were very helpful, could not fault them. Would have no problem recommending this lovely family jewellers.
Helen Doherty - 24th May 2018

I had a small diamond in a platinum band that had hooked sides that continually caught on my clothes. The team at Flawless helped me pick a simpler style that also fitted neatly with another band I wear on the same finger. I couldn't be more pleased with my remodelled ring,the workmanship is outstanding. It looks so much better and fits togerther beautifully with the other one. My only regret is that I waited so long to have it altered. Thanks so much all at Flawless.
Celia Hallpike - 15th April 2018

A first class, personal service at Flawless where Rob gives full attention to the detail that the client requires together with his professional guidance. I am now the proud owner of a beautiful solitaire pendant with matching earrings. Rob also perfectly restored a family ring, sourcing the appropriate matching stones and it never looked better! Flawless certainly comes highly recommended.
Sue Keelan - 13th March 2018

Rob has made me two beautiful rings out of one eternity ring and I’m delighted with both of them. I really didn’t know where to start in terms of design. He made helpful suggestions and mocked up various designs which helped enormously. I would wholeheartedly recommend flawless chislehurst
Lyndsey Butler-Smith - 7th March 2018

Flawless Jewellery created a beautiful, bespoke pair of wedding bands that matched perfectly with my unique engagement ring. Thanks so much Rob, your work was incredible, I was particularly grateful that you were happy to make changes when we were running out of time! Your work was the perfect mix of modern and traditional, thank you.
Jennifer Hall - 16th February 2018

I had my fiancé’s engagement ring made here. The design was fantastic , a halo ring with diamonds. The staff are 5 star along with the jewellery. I will definitely be getting our wedding bands from here. I would definitely recommend flawless.
Mark Barton - 17th January 2018

Just wanted to say a big thank you for my beautiful cross and chain. I am grateful for the patience and profesionalism shown to me whilst making my choice. I never felt pressured once to make a sale, but was just advised and told to take me time. I am very happy
Emma Mitchell - 17th January 2018

Rob & the team @ Flawless Jewellery have been fantastic over the last two years. We have had numerous rings re-made by Rob, our wedding rings made by him too.... and most recently a unique personal designed solid ladies bangle, beautifully made with a vintage sparkle. Rob's craftsmanship is exceptional, we now call him 'our jeweller' as we wouldn't go to anyone else should we want a piece of jewellery ... purely based on trust, fantastic service levels & particular attention to quality and detail!
Carly Tomkins - 16th January 2018

I had my very old 3 stone diamond ring re-set as it had snapped. The end result was perfect! It is now in a modern setting which shows off the diamonds to the max! I absolutely love it and would definitely recommend Flawless to my friends for any jewellery repairs or alterations. Thank you to your team for rejuvenating my ring and for the excellent professional way the end to end process was dealt with.
Sue Lambton - 21st October 2017

I had three diamonds that were my late mothers and I wanted them re-set into an engagement ring. All the staff at flawless became involved with the design - but Rob took on the responsibility and the final ring was exactly what I had wanted all along. From this my husband and I both had our wedding rings made at Flawless. Rob and Summer spent time (lots of time!) listening and discussing ideas we had. The end pieces of jewellery were stunning and perfect for us. We wouldn't hesitate in recommending Flawless for any jewellery work and will definitely be returning ourselves.
allison - 20th October 2017

I have used Flawless three times and always been delighted. The last item was an old three stone diamond ring. The setting was low and did not do the stones justice. I asked to keep the original look, white gold around the stones and a yellow gold band, plus lifting the setting . When flawless phoned and said " your beautiful ring is ready" I thought it must be good and it is. It's like a new ring, the stones are so bright and beautiful. Yvonne
Yvonne - 19th October 2017

I came to you with a very special diamond pendant, asking if you could design and make some drop earrings to match, both for my wedding day. I couldn’t have been happier and can’t thank you enough for the care you took to ensure they were exactly what I’d hoped for. With something so special it was easy to have total confidence and I’ve walked away with some beautiful jewellery that will last a lifetime. Thank you for making it so special.
Rebecca - 16th October 2017

I came to you for the first time with a really special diamond pendant, asking if you could design and make some drop earrings to match...both pieces for my wedding. I couldn’t have been happier and will now use you for all my jewellery ‘needs’. With something so important I’m able to trust you and have total confidence that I’m getting something special that will last a lifetime. Service is professional, friendly and I wouldn’t hesitate to recommend. Thank you for the care you took to ensure I got exactly I’d hoped for.
Rebecca Perrotton - 16th October 2017

My husband asked Flawless to make a ring from my beloved Grandmother's wedding ring for my 50th Birthday. He worked with Rob and the ladies to design a beautiful Kiss ring with 18 diamonds. The ring is absolutely beautiful and means the world to me. I am constantly looking down at it. My Husband said that Flawless were great in listening to his ideas and making changes as they went. He said he would absolutely recommend them to anyone.
Alison Pearce - 16th October 2017

My Mum asked Rob to make a pendant with my initial as a present. Rob looked at the fonts I liked and discussed how best to make it hang properly. I’m so delighted with what he made.
Lizzie - 14th October 2017

Very pleased with the service at Flawless. I'd been meaning for years to have a very old, traditional, engagement ring made into 2 stacked diamond rings which I could wear but then pass on to my two daughters. I'm delighted with the rings as they look beautiful together, but also individually. They look wonderful, very modern and the whole process could not have been easier.
Maire Williams - 10th August 2017

Dear Rob, and the team at Flawless,

We’re just back from our wedding / honeymoon and I wanted to drop you a line to say how much I am loving wearing the rings you made.

The positive testimonials on your website were the reason I came to see you, looking for advice and ideas on remodelling some inherited rings, so I thought it was important to add my own words of thanks!

The whole experience was great, from our first meeting when you explained about the stones we had and suggested various ideas. There was no pressure at all, and you helped me decide what would work, and understood perfectly what I wanted. I’m totally thrilled with both rings, which are modern, simple and stylish.

I’ll be very happy to recommend your expert services to friends.
Sandra McKay - 13th July 2017

I can't thank you enough for making my wedding ring perfect - I was wary about letting it go as it means so much to me, but knew it just wouldn't last as it was. I'm so delighted that you managed to mimic the original ring so closely and use all of my (very sentimental) diamonds, but you also knew that it needed to be set slightly differently to last forever! It now feels solid and sparkles beautifully, and is a much much improved version of the ring we originally chose, whilst still retaining everything that was so special about it. I can't believe how much better it looks, and I can't stop looking at it! Thank you for doing such an amazing job, I would recommend you to anyone in a heartbeat.
Cerys - 12th July 2017

The name Flawless is the absolutely perfect name for the expertise, craftsmanship and quality which is on offer at Flawless. They have re-made my broken engagement ring giving it a better setting than its original and Rob noticed some diamonds loose in another ring I was wearing at the time and secured them.

Also their team designed and remodelled a clipped ring giving it a new lease of life. A finished picture of how it would look was sent to me beforehand for discussion. I would certainly recommend Flawless as the perfect choice whether it's just to enlarge a ring, repair, remodel or a new design made. I can't thank them enough for transforming my rings.
Vivienne - 11th July 2017

Words cannot express what Flawless has done for me. I lost my mum in July last year and inherited her wedding and engagement rings plus others handed down to her in the family. Rob very skilfully redesigned the rings into a necklace for me to remind me of my parents. He also redesigned my engagement ring and wedding ring including gold from my mums ring. I will have my parents with me forever. Thanks Rob for keeping my memories alive.
Pip - 7th July 2017

I have always wanted to give my wife the engagement ring I wish that I could have afforded when we were young. Flawless took the original solitaire ring, mounted the diamond into a gold signet ring and incorporated the gold into a new solitaire ring, adding a half carat diamond set in the Aurora mounting. Both rings are fabulous, Rob is an incredibly skilful jeweller and Shannon and Kaylie were patient and knowledgeable in guiding us through the design process. The whole experience has been wonderful and we recommend Flawless to anybody looking for something special.
Mel - 23rd May 2017

Flawless Jewellery made a fabulous job of remodelling my trilogy ring. We gave them a picture of the design we wanted and the ring they created matched it perfectly. We can't thank the team at Flawless enough and highly recommend them.
Karen Brown - 20th May 2017

I cannot find the words to express my admiration for the skill and craftsmanship of Rob. When we got married 50 years ago, I chose a wide ring made of links of three types of gold. The three colours of gold formed a pattern around the ring. Several years ago I had the ring made smaller and lost the pattern on the major part of ring. Recently one link broke on my ring and I took it to Rob to repair. The result exceeded all my expectations. The ring is now perfect, the pattern has been restored and it is as beautiful as it was when new!

Thank you Rob, it is a work of art!
Carole, Petts Wood - 11th April 2017

Couldn't have asked for a more helpful and professional Service. Choosing an engagement ring is a massively daunting experience for any man....but from the minute I walked into Flawless I knew I was in good hands! All the staff are extremely knowledgeable and enthusiastic, they are willing to offer advice but make sure you make the decisions. The ring itself was out of this world and I couldn't have been happier with it (neither could my now fiancé). A special thanks to Kaylie for everything! I will definitely be back for the wedding bands.....and eventually an eternity ring.
Ross Shields - 1st April 2017

I was recommended Flawless to remodel a 5 diamond ring my fiancé had inherited and we were not disappointed.

Rob and his team were fantstic and gave great suggestions and advice to guide us through giving the diamonds a new life in a new setting. They took time to talk to us and explain the processes. The design pictures were very helpful.

The final result is absolutely beautiful and I couldn't be more pleased! I feel very lucky to be able to keep the family diamonds and give them a new life.

Thank you so much!
Libby - 25th March 2017

Hello Flawless team,

I thought you would want to know that your beautifully made ring was accepted by my now fiancé. She loved the ring and even more importantly it fit. Thank you again for making the most special and individual ring. We are very grateful.

Already thinking about designs for the wedding rings.
Joe - 21st March 2017

I just want to say I love my new rings, my sapphire and diamond ring is beautiful and I love to wear it. My single diamond is what I would have chosen for my engagement ring if we had had the money at the time. Both rings included stones from both our mum's rings which makes them all the more special. Shannon and Rob were rest and helped us make something special even though we didn't really know how to go about it. Lastly Geoff decided to have 3 sapphires added to his wedding ring, the stones were from his mum's ring. He absolutely loves it!! So do I. Thank you all so muc and would thoroughly recommend you to anyone with just a small idea which will become a 'gem' with your help. Thanks again!!
Pam Ashcombe - 10th March 2017

We had our wedding rings made in October & they are both absolutely gorgeous! Mine was remodelled using diamonds from my late Mother in Laws' Engagement ring. It looks amazing!
Sarah Phillips - 10th March 2017

What an excellent service from start to finish, I had no idea I could love a ring so much? Rob has worked his magic bringing my old ring back to life with an added sparkle. Will definitely recommend flawless to all my family and friends!
Victoria Clancey - 5th July 2016

Thank you for helping me design beautiful necklaces for my daughter's 18th birthday. You are real experts at what you do and made this a wonderful customer experience. She loves the necklace. Many many thanks.
Fiona - 2nd July 2016

I came across Flawless when I was searching for a local jeweller to make a ring I had in mind out of old, no longer loved bits I had. They were absolutely amazing, they listened and gave me ideas I wouldn't have thought of myself. The result was a fabulous stack ring which I completely love. It's different, eye catching and sparkles lovely. I would totally recommend Rob and his team they were fantastic from start to finish. Thank you once again.
Justine Nugent - 1st July 2016

I would definitely recommend Flawless (and hope to be back in the future!). They really listened, made good suggestions and the finished product (ruby necklace and earrings) is beautiful
Roz - 1st July 2016

Thank you to all at flawless for helping me mark my daughters 21st with a beautiful diamond necklace. You helped me with the design and met the very short deadline i gave over the Christmas period. I was thrilled and so was she :-)
Su parsons - 30th June 2016

I had a 3 stone diamond ring completely reset in a modern design in white gold. It is absolutely beautiful and looks like a new ring. I was so please with the service and advise I received at Flawless and would wholly recommend them.
Gillian Reidy - 30th June 2016

Highly recommend FLAWLESS a wonderful Jewellers! A lovely experience from start to finish in designing our Engagement ring, choosing the diamond, agreeing on the band and requesting a unique 5 claw setting meaning something to us both making it extra special - thank you Rob for creating what we wished for and Shannon for your guidance and assistance, keeping us informed of progress and your follow up after care. 10/10 Flawless
Laura & James - 30th June 2016

Love my earrings and absolutely LOVE my new ring created and designed by Rob at Flawless. Brilliant service and can't wait for my next piece...one day hopefully. cannot wait to see my ring. Will definitely be coming back to Flawless xx
Carly - 29th June 2016

I had my Mum's wedding ring remodelled at Flawless. Rob and Kaylie took time to discuss the design with me and I was absolutely delighted with the result, not to mention that Rob pulled out all of the stops so that it was ready for me to collect the day before Mothering Sunday. I have had so many compliments on the ring and I now have something very precious that I can wear. Thank you
Jane Ashby - 12th May 2016

Thank you so much for my stunning ring, you have an incredible team. After much patience and design ideas back and forth you've created something that I absolutely love. Highly recommend this jewellers very professional and the loveliest people.
Ellie - 7th April 2016

Rob was recommended to me by a friend and I'm so glad. After 30 years my wedding ring and diamond ring were no longer wearable and needed remodelling. Rob understood me perfectly and came up with a design of two matching gold rings with my diamonds set into one. I collected them last week and was overwhelmed by what he'd done. Somehow my diamonds look twice as big! Thanks Rob for your idea, talent and lovely service.
Bernadette Briant - 4th April 2016

I can't thank you enough for making my wedding ring perfect - I was wary about letting it go as it means so much to me, but knew it just wouldn't last as it was. I'm so delighted that you managed to mimic the original ring so closely and use all of my (very sentimental) diamonds, but you also knew that it needed to be set slightly differently to last forever! It now feels solid and sparkles beautifully, and is a much much improved version of the ring we originally chose, whilst still retaining everything that was so special about it. I can't believe how much better it looks, and I can't stop looking at it! Thank you for doing such an amazing job, I would recommend you to anyone in a heartbeat.
Cerys - 30th November -0001